Coats Connect Service – We Keep Work Flowing
What is Coats Connect Service?
Connect Service is the service arm of Coats. It’s the industry’s only service network staffed coast to coast by factory-trained techs and product support pros, supported by central dispatch actively managing from call to completion.Â
Why Service Matters
Downtime kills profitability. High performing shops don’t wait on service. Whether you’re managing a single bay or a national chain, our service responds fast to keep equipment in action. Coats Connect helps shops stay productive with fewer service delays; cut comebacks by making sure tools perform as they should; retain technicians with training and proactive support, and maximize ROI with long-lasting performance.
Get with Coats Connect Service
Coats Connect Service provides top-tier support on all our systems and technologies, unmatched access to OEM parts, and hands-on and remote coaching when you need it most.
We provide as-needed repairs – when remote fixes aren’t enough, we’re on-site fast with a factory-trained service technician local to you. We provide exclusive, unmatched access to OEM parts designed to meet exact Coats specifications for speed, reliability, and performance. We provide scheduled service with annual maintenance and ALI Certified lift inspections where we inspect any lift brand using Check360 to keep your lifts compliant, safe, and certified.
Designed for serviceability
Our systems are made for serviceability, ease of use, and durability. Coats Connect Service extends that same ethos to every install, repair, and training session. You’re not just buying a machine — you’re gaining a partner who knows what uptime really means.Â
What Sets Us Apart?
Coats smart repair pros are factory-trained and local to you, bringing deep expertise and personal commitment to every service call. Connectivity doesn’t end with system delivery, and our support continues long after install. We service for the life of your Coats systems with one-call support for all Coats technologies, and our durable, built in the U.S equipment is easier to service and faster to repair.
For the people who keep shops moving
We support independent shop owners wearing every hat and needing fast, affordable help, dealership service managers balancing CSI scores and OEM compliance, and multi-location operators focused on consistency, control, and a single point of contact.
Call Coats. Keep Your People Moving
Whether you’re solving a problem today or planning for long-term performance, Coats Connect is here to support your team. Shops across the U.S. trust us because we show up when it matters most, so call us at 800-688-6359 or contact us online with the form below.
How Can We Help You ?
US Headquarters
Coats Company, LLC
1601 J.P. Hennessy Drive
LaVergne, TN 37086 USA
Sales Inquiries: 855-876-3864
Customer Service: 800-688-6359
Fax: 615-747-2952
Canada
Hennessy Canada
2430 Lucknow Drive, Unit 9
Mississauga, Ontario
L5S 1V3 Canada
Phone: (877) 801-1405
Fax: (905) 672-9455
Getting Service is as easy as a text or call
Text 615-392-3193
Include Serial or Model number, shop name, and address. By texting, you agree to receive messages via autodialer. Message and data rates may apply.
Call 1-800-688-6359