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Coats Service Network

Who is the Coats Service Network?

The Coats service network consists of factory employed and trained technicians across the country, backed by a Nashville based tech support and call center. Our network provides world class service and support for our customers on Coats equipment and Coats supported equipment.

Two Coats Service Techs standing in front of a Coats service van looking at a tablet to find the next customer they will be servicing today.

Email us at

Submit an Equipment Service Request through our website's service request portal

Call us at 800-688-6359

Text us at 615-392-3193 (SMS messaging rates may apply).

Yes, you can call us at 800-688-6359 or text us at 615-392-3193 (SMS messaging rates may apply).

With the support of the largest employee-based tech network in the industry, our focus is supporting Coats customers.  We make it easy to get a factory trained tech at your door when needed without searching around to see who may be able to fix your equipment.

Our technicians go through an extensive initial 4-week training program that includes time in both the classroom and field training. Additionally, our technicians receive ongoing training and education through the latest technology in learning management systems.

A customer should expect for a technician to be onsite, setting up the machine and providing usage training with the shop’s owner and employees. The time the tech is onsite depends on several factors including the number of employees needing to be trained and the base level of the comfort of those employees.

You can email with your question or fill out a Contact Us form on our website. Additionally, the website provides a full library of information regarding your machine as well as a support request function under the "Document Search" in the Resources Menu

Email us directly at or fill out a Contact Us form on our website.

To provide the service and support you would expect from a first in class company to maintain your investment of its useful life.

A Coats service technicians manages his customers service requests on an ipad while leaning against a service van that says Coats Service Network

“Fixed Right, First Time, In 2 Days”

Our goal at Coats is to provide all our customers with a 48-hour time of service repair. We not only perform your repairs, but our technicians, listen to the customer to help solve pain points with certain applications. This could be a needed adaptor, or consumable that will make the shop more efficient and reduce their customer comebacks. We don’t only repair, we help solve issues to keep you and your shop running smoothly.

What Makes Us Standout?

With the support of the largest employee-based tech network in the industry, our focus is supporting Coats customers. Our technicians are equipped with the latest tools and resources to diagnose and resolve issues quickly and effectively. Our goal is to minimize downtime and maximize the life of our customers’ equipment. The Coats Service Network prioritizes customer satisfaction, because we understand the importance of reliable service and support in maintaining a successful business.

A Coats service tech on the left talks to a customer on the right about Coats equipment

Interested in Becoming a Coats Direct Tech?

Join the Coats Service Network as a technician and embark on a rewarding career. Our comprehensive 4-week training program combines classroom and field experience, supported by seasoned technicians. Be part of a team committed to maximizing the useful life of our equipment. Your skills matter, and so does your future with us!

How Can We Help You?

Service Request

Get in Touch

US Headquarters

Coats Company, LLC
1601 J.P. Hennessy Drive
LaVergne, TN 37086 USA

Sales Inquiries: 855-876-3864
Customer Service: 800-688-6359
Fax: 615-747-2952


Hennessy Canada
2430 Lucknow Drive, Unit 9
Mississauga, Ontario
L5S 1V3 Canada

Phone: (877) 801-1405
Fax: (905) 672-9455

Getting Service is as easy as a text or call

Text 615-392-3193

Include Serial or Model number, shop name, and address. By texting, you agree to receive messages via autodialer. Message and data rates may apply.

Call 1-800-688-6359