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Coats’ Superior Service: Maximizing Customer Satisfaction

In the fast-paced world of wheel service equipment, ensuring maximum uptime and operational efficiency is crucial for automotive shops and dealerships. At The Coats Company, we understand the importance of exceptional service and reliable maintenance to keep your business running smoothly. Our commitment to maximizing customer satisfaction is ingrained in our operations, from our nationwide Coats Service Network to our use of OEM parts and dedicated customer support. 

Efficient Nationwide Service Network

Coats’ Service Network is not just a repair service; it’s a team of tactical-minded service professionals designed to minimize downtime and streamline operations for our customers. Our nationwide network of highly trained technicians is strategically positioned across the country, ensuring that help is always within reach. Whether you need routine maintenance or urgent repairs, our technicians are equipped and ready to provide efficient service wherever you are. 

“The Coats Service Network is structured to provide comprehensive and efficient support nationwide,” said John Falatok, Director of Service for Coats. “With authorized factory-trained field service techs located across the country, we ensure rapid response times and personalized service. This setup allows us to promptly address customer needs, minimizing downtime and maximizing customer satisfaction.” 

Our technicians are not only experts in repairing and keeping Coats equipment running but they are also well-versed in our entire line-up of Coats equipment. This ability allows us to promptly address a wide range of equipment issues, ensuring your operations remain uninterrupted. 

Unmatched Service Network: Coats Service Network Technicians

One of the key benefits of the Coats Service Network is that all our technicians go through a complete four-week training program that includes classroom and field experience, supported by seasoned technicians. This training allows them to know how to handle all types of equipment problems with ease. Coats technicians are factory-trained on everything from our wheel service equipment to alignment and even our automatic vehicle inspection lane. Additionally, after their training, they’re placed in the field with a seasoned technician. That shadowed field experience helps them to gain experience not only with equipment but also with building customer relationships and understanding how to best support them.      

“Our technicians undergo a comprehensive 4-week training program that combines classroom and field experience and continuous training to stay on top of the latest equipment and repair techniques,” said Falatok.  “This training equips them to handle a diverse range of equipment issues promptly and accurately. Investing in our technicians’ expertise ensures that our customers receive superior service, resulting in faster resolutions and minimized disruptions.”

Use of OEM Parts for Maximum Compatibility

One of the cornerstones of our service excellence is our commitment to using only OEM parts. As the sole provider with access to these parts, we guarantee the highest level of compatibility and reliability for your Coats equipment. This ensures that every replacement part seamlessly integrates with your machinery, optimizing performance and longevity. 

“At Coats, we only use OEM parts for all repairs and maintenance,” said Falatok.As the sole source of OEM parts, it ensures that our service keeps the highest quality standards and maximizes compatibility with our customers’ equipment.  

By using genuine parts, we guarantee reliability, providing peace of mind to our customers. Our 6-month part warranty on replaced components further underscores our confidence in the durability and performance of our repairs. 

“Coats Service Network ensures all repairs with a 30 day labor and 6-month parts warranty to reflect our commitment to customer satisfaction and confidence in our work,” said Falatok. “We stand behind our service and the quality of our repairs. Building trust through warranties is fundamental to our approach.” 

Continuous Improvement and Feedback Integration

Customer satisfaction is at the heart of our continous improvement process. At Coats, we actively ask for feedback from our customers and integrate their insights into our product development and service. By staying in touch with market needs and evolving technologies, we continuously enhance our offerings to better serve our customers.  

Dedicated Customer Support

At Coats, our commitment to customer satisfaction extends beyond repairs and maintenance. We understand that clear communication and responsive support are essential for a positive customer experience. That’s why we offer comprehensive tech support and a dedicated call center based in Nashville, ready to address any concerns or questions you may have. 

Our customer support team is equipped with knowledge of our products and services, ensuring that you receive accurate help whenever you need it. Whether it’s troubleshooting technical issues or providing guidance on equipment usage, we are committed to being your reliable service equipment partner.  

At the Coats Service Network, our mission is to empower automotive shops and dealerships with superior service solutions that maximize customer satisfaction. From our efficient nationwide network and use of OEM parts to our dedicated customer support, every aspect of our approach is designed to enhance your experience and optimize the performance of your equipment. 

By choosing Coats, you’re not just investing in wheel service equipment; you’re investing in a partnership that prioritizes your success. Let us handle the maintenance and repair, so you can focus on what matters most – serving your customers with confidence and efficiency. Trust Coats for exceptional service and unparalleled customer satisfaction in the wheel service industry. Contact us today to learn more!