Coats Service Network: 100+ Techs Nationwide

Walk any shop floor and you’ll see it right away. The tire changer is in constant motion. The balancer never seems to stop spinning. Lifts are up and down all day. 

Now imagine one of those critical pieces of equipment goes down. 

The jobs don’t stop. The cars don’t stop coming in. But your workflow does. 

That’s why the Coats Service Network exists. It’s not just about fixing equipment. It’s about keeping your shop running — long after the equipment is delivered and installed. 

At SEMA 2025, Coats service leaders shared a simple message: we’re here to keep your equipment up and running, coast to coast. And we’ve built the infrastructure to back that up. 

The Coats Service Network Is Built Around One Goal: Uptime 

Independent shop owners, multi-location operators, and dealership service managers all face the same reality — downtime costs money. 

When a tire changer is down, that’s lost tickets. 

When an alignment system is offline, that’s lost revenue. 

When a lift is out of service, that’s backed-up bays and frustrated techs. 

The Coats Service Network is designed to prevent small issues from turning into full-blown disruptions. Our focus is simple: 

• Keep your equipment running 

• Solve problems fast 

• Minimize disruption to your workflow 

And that support doesn’t end after the sale. 

Whether you just purchased a new Maxx Tire Changer, installed a Coats aligner, or you’re still running older Coats equipment from years back, we’re there to support it. 

Because in a real shop, equipment isn’t disposable. It’s an investment. 

100+ Technicians Nationwide — Coast to Coast Coverage 

One of the biggest concerns shop owners have when buying equipment is service availability. Who’s going to fix it when something goes wrong? 

With the Coats Service Network, you’re backed by over 100 technicians nationwide. That means: 

• Coast-to-coast coverage 

• Factory-trained Coats technicians 

• Well-stocked, clearly marked service vans 

• Strong parts inventory on hand 

Our technicians don’t just show up empty-handed. They carry the inventory needed to solve most issues on-site. That matters when you’re trying to get a balancer or lift back online the same day. 

And in areas where a direct Coats technician may not be immediately available, we work with trusted service partners to make sure you’re covered. The goal is simple: no matter your territory, you have support. 

For multi-location operators trying to standardize equipment across regions, that consistency matters. One call. One network. Full coverage. 

Fast Response: 24-Hour Contact, 3 Days or Less On-Site 

When equipment goes down, time feels longer. 

That’s why the Coats Service Network has clear service expectations: 

• Contact within 24 hours of a submitted request 

• In most cases, on-site within three days or less 

That responsiveness is part of what makes Coats Connect Service different. Service requests aren’t left sitting in a queue with no visibility. Once we’re aware of an issue, the clock starts. 

For independent shop owners, that can mean the difference between salvaging a busy week and losing it. For dealership service managers, it protects CSI scores and warranty timelines. For multi-outlet operators, it reduces the ripple effect across locations. 

More Than Repairs: We’re Problem Solvers 

Service isn’t just about swapping parts. 

Our technicians are trained to look at the bigger picture. If there’s an application issue, workflow challenge, or repeated error, they don’t just patch it. They work to identify what’s causing it. 

That might mean: 

• Adjusting the setup on a Maxx tire changer 

• Walking through calibration on a wheel balancer 

• Reviewing software features on an alignment system 

• Re-training staff on proper usage 

This approach lines up with what we believe at Coats — intelligent repair technology should be designed for ease and built for durability . But even the best-built system performs better when it’s supported by people who know it inside and out. 

Our technicians are factory-trained on the equipment they service. They’re not guessing. They’re working on systems they understand from the inside out. 

Installation and Training Included 

Equipment is only as good as the people using it. 

That’s why new equipment installation through the Coats Service Network includes training. When we install your system, we don’t just bolt it down and leave. 

We walk your team through: 

• Proper operation 

• Routine maintenance steps 

• Best practices for daily use 

• Safety checks and adjustments 

For dealership service managers dealing with technician turnover, this helps shorten the learning curve. For independent shop owners with lean teams, it keeps everyone aligned. For regional operators, it supports standardization across stores. 

This hands-on training is part of the broader Coats Connect Service commitment — support doesn’t end when the invoice is paid. 

Coats Connect Service: Support for the Life of Your Equipment 

The Coats Service Network is the backbone of Coats Connect Service. 

Connect Service is built around a simple idea: keep people moving and technology turning. That means: 

• Factory-trained technicians 

• Centralized dispatch from call to completion 

• Access to OEM parts designed specifically for Coats systems 

• Preventative maintenance options 

• Lift inspections, including ALI-certified inspections 

For shops investing in a full lineup —  Maxx Tire Changers, ProBalance balancers, aligners — having one unified service arm simplifies everything. 

Independent shop owners don’t want five different service numbers. 

Multi-location operators don’t want fragmented vendor relationships. 

Dealership managers don’t have time to chase parts across suppliers. 

With Connect Service, it’s one call. Full shop support. 

Why This Matters to Your Bottom Line 

It’s easy to focus on the purchase price of equipment. But experienced operators know the real number to watch is total cost over time. 

• Unplanned downtime. 

• Delayed repairs. 

• Technician frustration. 

• Lost service tickets. 

Those add up fast. 

The Coats Service Network helps protect your investment by reducing those risks. With fast response times, stocked service vans, and trained technicians, the goal is to keep your bays productive. 

Because high-performing shops don’t just buy good equipment. They support it properly. 

And that’s consistent with our broader commitment as a brand — to help create high-performing shops where people keep moving and technology keeps turning . 

Built for Real-World Shops 

At SEMA 2025, the message was clear: service isn’t an afterthought. It’s a core part of what we do. 

Whether you’re running a single independent location, overseeing multiple regional stores, or managing a high-volume dealership service department, the expectation is the same — equipment has to work. 

The Coats Service Network exists to make sure it does. 

If you need service, you can call, text, or reach out through our website. Once we know there’s an issue, we get to work. 

Because in this business, uptime isn’t optional. It’s everything. 

And we’re here to keep your shop running. If you need help with service, installation, training, or equipment support, reach out through Coats by phone 800-688-6359 , email dispatch@coatsconnect.com or contact form.